WFM Capacity Planning Senior Analyst
Core
Strategic owner of the workforce supply-and-demand ecosystem, building predictive, financially aligned, and optimized capacity functions.
Role type
Senior IC Workforce Management Capacity Planning Analyst
Builds
Predictive staffing models, financial rolling forecasts, and automated data pipelines
Domain
Fintech / Workforce Management / Operations Analytics
Deliverable
production ML models | dashboards & analysis
Required skills
Predictive modeling, statistical analysis, Python, R, SQL, financial forecasting, scenario planning, stakeholder influence, process governance
Preferred skills
Time-series modeling, regression-based modeling, complex data modeling, automation, mentoring
Technologies
Python, R, SQL
Responsibilities
Own end-to-end capacity planning process and methodology; build sophisticated forecasting models and define risk bands; partner with Finance for operational staffing alignment; lead demand validation and challenge assumptions with data; design complex what-if scenarios for executive decision-making; oversee translation of plans into hiring strategies and handover to Scheduling; coach and develop Planning Analysts
Seniority
Senior, hands-on IC with mentorship responsibilities
