Guest Service Associate - Front Office
Core
Manage front office operations, supervise staff, handle guest services, and conduct night audits to ensure high-quality service and revenue control.
Role type
Front Office Supervisor / Senior Guest Service Associate
Builds
Front desk operations, guest check-in/out, room allocation, and night audit reports
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Staff supervision, revenue management, guest relations, conflict resolution, night audit, workflow optimization, billing verification, emergency management
Preferred skills
Multilingual abilities, hospitality industry experience, marketing techniques knowledge
Technologies
Hotel management software, computer systems
Responsibilities
Conduct daily briefings, analyze rate variance reports, coordinate full house situations, inspect facility cleanliness, handle guest complaints, manage shift handovers, execute night audit process
Seniority
Mid-level, hands-on IC