Ingeniero de redes
Core
Provide Level 1 operational support for corporate network, connectivity, and telecommunications services across multiple Latin American offices.
Role type
Level 1 Network Support Engineer
Builds
LAN, Wi-Fi, VPN, and telephony services for corporate campuses
Domain
Corporate IT / Network Operations
Deliverable
client delivery
Required skills
LAN/WAN fundamentals, IPv4 addressing, basic switching, Wi-Fi support, basic VPN administration, basic MFA (RSA Tokens), basic Teams telephony, incident management tools (ServiceNow/Jira), telecom circuit concepts
Preferred skills
Certifications in network infrastructure, experience in multi-site corporate environments
Responsibilities
Answer connectivity requests for LAN, VPN, Wi-Fi, and telephony; execute Level 1 support procedures; analyze and resolve basic network incidents for end users; document activities in management platforms; escalate complex cases to specialized support; follow up on telecom circuit incidents; ensure adherence to SLAs; manage connectivity resource allocation and authentication.
Seniority
Junior, hands-on IC
