IT Service Desk Associate (Level 1) - Urgent Hiring!
Core
First Level IT support for a global team, handling user incidents and requests via phone, email, and chat.
Role type
Level 1 IT Service Desk Associate
Builds
Resolves user incidents and requests for a global team
Domain
Workplace IT / Business Process Outsourcing
Deliverable
client delivery
Required skills
General IT Knowledge, Microsoft Office/Outlook proficiency, Business English fluency, cross-functional thinking, quick problem solving, attention to detail
Preferred skills
Customer service orientation, solutions-focused mindset, self-motivation, learning potential, ability to work under pressure
Technologies
Microsoft Office, Microsoft Outlook, Collect
Responsibilities
Collect, document, and resolve user incidents and requests; Use knowledge base in daily business; Communicate with team management about new solutions; Support the ITSD Global Team in developing new ways of working
Seniority
Entry-level / Fresh Graduate
