Technical Support Agent
Core
Provide technical advice and support across the product portfolio, including testing, on-site services, and customer training.
Role type
Technical Support Agent
Builds
Motorization and shading control solutions for residential and commercial buildings
Domain
Home automation / Building automation
Deliverable
client delivery
Required skills
Technical troubleshooting, on-site service execution, product demonstration, customer training, logistics coordination, solution design
Preferred skills
Detail-oriented problem solving, independent work, team collaboration, flexibility for urgent visits
Technologies
Shading systems, garage doors, access control systems
Responsibilities
Provide technical support to end-users and B2B partners via phone, email, and in-person; Test products and inform customers about new releases; Ensure services including on-site visits; Present products at the showroom; Propose technical solutions or alternative products; Train customers directly; Verify returned goods and assist the logistics team
Seniority
Individual Contributor