JIRA Specialist
Core
Administer, optimize, and continuously improve the IT Service Management platform (Jira Service Management) to support global IT operations and business stakeholders.
Role type
ITSM Platform Specialist (Jira Service Management)
Builds
ITSM workflows, automation rules, self-service portals, and operational dashboards for the Atlassian ecosystem.
Domain
IT Operations / IT Service Management / Atlassian Ecosystem
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Jira Service Management administration and configuration, ITIL v4 principles, workflow and SLA design, automation rule implementation, backlog management, stakeholder engagement, process documentation, analytical reporting.
Preferred skills
DevOps process knowledge for Atlassian Suite, change management, release planning.
Technologies
Jira Service Management, Jira Software, Confluence, OpsGenie, Status Page
Responsibilities
Own day-to-day administration of JSM platform including request types, queues, forms, and permissions; design and optimize Incident, Request, Problem, Change, and Knowledge Management processes; implement automation to reduce manual effort; develop KPIs and reports for operational insight; manage integrations across the Atlassian ecosystem; maintain configuration standards and documentation; manage the JSM backlog and demand intake.
Seniority
Mid-level, hands-on IC
