Junior Technical Documentation Specialist – Tieto Tech Consulting (m/f/d)
Core
Creating accurate technical documentation for network inventory systems, managing work orders for capacity and network products, and maintaining confidential records for a global telecommunication client.
Role type
Junior Technical Documentation Specialist
Builds
Network inventory documentation, work orders, and cost management records for BICS
Domain
Telecommunications / Network Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Network topology and design understanding, work order management, database record entry, cost documentation, cross-functional collaboration, English (written and spoken)
Preferred skills
CLM software platform knowledge, JIRA project management experience, basic accounting rules knowledge
Technologies
CLM, JIRA
Responsibilities
Determine configurations and introduce accurate documentation into network inventory systems; Order local tails and create work orders for capacity/network products; Follow up on delivery of ordered products/services; Collaborate with cross-functional teams to gather information and validate technical content; Set up and maintain confidential records in various databases; Work with billing teams to resolve disputes; Assist with training of new and existing team members.
Seniority
Junior, hands-on IC