Customer Success Manager France Indépendant
Core
Help independent retail clients maximize value from Vusion's in-store digital solutions through proactive digital success, adoption campaigns, and on-site presence.
Role type
Customer Success Manager (RetailTech/SaaS)
Builds
Digital adoption campaigns, playbooks, and on-site user training for retail stores
Domain
Retail technology, IoT, SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success, account management, retail operations, project management, SaaS environment experience
Preferred skills
CRM tools, Customer Success Platform, data analysis
Technologies
Planhat, CRM, Customer Success Platform
Responsibilities
Develop client adoption at scale for independent and T2/T3 clients; conduct regular in-store visits in France to observe usage and gather feedback; build trust with operational contacts and store teams; analyze client feedback and NPS to implement action plans; coordinate with Support, Sales, and Product teams; identify upsell and account expansion opportunities.
Seniority
First experience required, individual contributor