Lead Product Manager - Client Digital Experience
Core
Define and deliver a unified client portal for onboarding, booking, payment, and reporting, serving global brands, retailers, and individual entrepreneurs across testing, inspection, and certification services.
Role type
Lead Product Manager (Client Digital Experience)
Builds
A unified client-facing digital layer and portal that integrates across divisions and services.
Domain
Testing, Inspection, and Certification (TIC) / Supply Chain / Quality Management
Deliverable
product features
Required skills
Product strategy and roadmap ownership, user research and discovery, cross-functional stakeholder alignment, data-driven decision making, iterative delivery, AI-augmented product practices, complex multi-stakeholder environment management, technical program management, business case development.
Preferred skills
French, Spanish, Portuguese, or Mandarin fluency, familiarity with TIC, supply chain, or quality management domains.
Technologies
AI tools for product discovery and delivery
Responsibilities
Lead rigorous discovery and user research to understand diverse client needs; align stakeholders across divisions on shared product direction; design experiences that simplify client workflows and surface insights; balance specific client needs with scalable modular platform architecture; champion iterative delivery and clear blockers; define and track metrics linking product decisions to business outcomes; embed AI into product ways of working and solutions.
Seniority
Senior, hands-on IC with strategic ownership
