Superviseur, Support TI
Core
Supervise the IT support team to ensure efficient, high-quality service aligned with business needs.
Role type
IT Support Team Lead
Builds
IT support operations and service delivery for a retail chain
Domain
Retail / IT Service Management
Deliverable
client delivery
Required skills
IT team management, ITIL practices, ITSM environments, customer service, problem resolution, process optimization, performance metrics analysis, team development, Microsoft environment administration, PowerShell automation
Preferred skills
Inventory management software, large-scale workstation deployment
Responsibilities
Supervise the IT support team to meet performance objectives; Participate in resolving complex incidents; Optimize and standardize processes; Implement and analyze performance indicators; Develop team skills and capabilities.
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