Team Lead Rider On Ground Ops
Core
Oversee 3PL vendor performance and daily operations across assigned zones to ensure smooth delivery logistics and SLA compliance.
Role type
Senior Operations Team Lead (Logistics/3PL Management)
Builds
Delivery operations and vendor performance metrics for food delivery platform
Domain
Logistics / Food Delivery
Deliverable
Dashboards & analysis
Required skills
3PL vendor management, SLA tracking, performance analytics, team leadership, conflict resolution, data reporting
Preferred skills
Experience managing large groups, working under pressure, operational coaching
Technologies
Jira
Responsibilities
Track and enhance 3PL performance in assigned zones, monitor coordinator and captain response rates, ensure critical Jira tickets are closed within SLA, generate daily performance reports for coordinators, report top vendor offenders to supervisors, conduct weekly live meetings with 3PL managers for performance assessment and coaching, run weekly meetings with store managers to ensure operational cooperation
Seniority
Mid-Senior, hands-on IC with team management
