Demand Management Analyst
Core
Senior execution authority responsible for transforming fragmented demand signals into structured, forecast-ready inputs to support headcount planning and SLA performance.
Role type
Senior IC Demand Management Analyst
Builds
Structured demand forecasts, capacity plans, and automated monitoring dashboards for a global money transfer network.
Domain
Fintech / Workforce Management / Demand Planning
Deliverable
production ML models | dashboards & analysis
Required skills
Advanced SQL, Google Sheets/Excel modeling, statistical time-series forecasting (ARIMA/GARCH), Root Cause Analysis, generative AI/LLM integration, SLA mechanics understanding, capacity planning, data governance
Preferred skills
Machine learning-driven forecasting, dynamic "What-If" modeling, coaching junior team members
Technologies
SQL, Google Sheets, LookML, Generative AI, Large Language Models
Responsibilities
Enforce "No DM Sign-off, No Launch" governance policy; Lead structured intake of demand drivers into a centralized Source of Truth; Develop and implement a Tier Framework for demand drivers; Analyze historical data to validate forecasting assumptions; Translate validated forecasts into headcount and skill-based capacity requirements; Execute advanced data extraction and cohort analysis; Lead post-launch monitoring and Root Cause Analysis; Develop custom dashboards to monitor demand driver workload; Mentor junior team members.
Seniority
Senior, hands-on IC with mentorship responsibilities
