Duty Manager
Core
Oversee daily front desk operations, manage staff, control room revenue, and handle hotel emergencies to ensure high-quality service delivery.
Role type
Front Office Duty Manager
Builds
Front desk operations, room revenue control, safety and security protocols
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Staff supervision, workflow analysis, rate variance analysis, emergency management, night audit execution, F&B knowledge
Preferred skills
Guest relations, training and orientation
Technologies
Night audit systems, rate variance reporting tools
Responsibilities
Conduct daily briefings and staff training, manage staff tasks to meet service standards, review and improve front desk workflows, analyze rate variance reports and approve discounts, ensure safety and security policies are followed, conduct night audit, provide department orientation
Seniority
Mid-level, hands-on management