HR Service Advisor
Core
First point of contact for employees to resolve HR policy, procedure, and transactional queries unavailable via self-service channels.
Role type
HR Service Advisor (HR Shared Services)
Builds
HR Shared Services operations for recruitment, staff processes, employee records, and organizational change
Domain
Human Resources / Shared Services
Deliverable
client delivery
Required skills
HR policy knowledge, process mapping, ticketing and case management, data insights analysis, SLA adherence, system implementation
Preferred skills
Oracle system knowledge, HR Shared Services environment experience
Technologies
Oracle, MS Office, ticketing and case management solutions
Responsibilities
Answer frequent HR policy and process questions, execute non-self-service transactions, complete employee requests and create compliance documents, plan and direct HR Shared Services administration, ensure standard practices via process mapping, meet SLA metrics, document inquiries, monitor service delivery effectiveness, identify issues and propose improvements
Seniority
Mid-level, hands-on IC
