Customer Experience (CX) Analyst
Core
Examining customer journey touchpoints to identify pain points and opportunities for improvement, bridging raw data with actionable strategy.
Role type
Customer Experience (CX) Analyst
Builds
Dashboards, reports, and data flows that translate sentiment data into executive summaries and drive service quality improvements.
Domain
Customer Experience / Data Analytics
Deliverable
dashboards & analysis
Required skills
Data analytics, reporting, dashboard development, process automation, Python, SQL, Excel, Power BI, Azure Databricks, data modeling, KPI tracking, business performance analysis, project management, cross-functional coordination, data quality, process improvement, automation opportunities, translating business requirements into analytical solutions, analytical thinking, problem-solving.
Preferred skills
Experience with CRM and ERP systems, experience with R, experience with APIs and cloud-based environments.
Technologies
Python, SQL, Excel, Power BI, Azure Databricks, APIs, CRM systems, ERP systems.
Responsibilities
Gathering feedback from surveys, social media, and review sites; visualizing the end-to-end customer lifecycle; investigating drops in touchpoint scores; developing data flows to retrieve and transform data; creating dashboards and reports for executive summaries; organizing trainings on data security and automation.
Seniority
Individual Contributor, mid-level to senior based on 'Strong experience' and 'Advanced knowledge' requirements.
