CMDB & HAM Process -Sr Analyst IT
Core
Process leadership for Configuration Management Database (CMDB) and Hardware Asset Management (HAM), ensuring data accuracy, lifecycle management, and compliance across enterprise infrastructure.
Role type
Senior IT Process Manager (ITSM/Asset Management)
Builds
Centralized trusted system of record for configuration and asset data, supporting ITIL best practices and audit requirements.
Domain
IT Service Management (ITSM), Enterprise Asset Management, Data Governance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
CMDB governance, Hardware Asset Management (HAM), Software Asset Management (SAM), ITIL frameworks, ServiceNow CMDB/HAM modules, data quality management, audit compliance, process integration, KPI reporting, automation workflows
Preferred skills
ServiceNow certifications, SOX compliance experience, asset discovery tools, LeanIX or Flexera, NIST cybersecurity audits, SharePoint documentation
Technologies
ServiceNow, Flexera, LeanIX, SharePoint
Responsibilities
Own and govern CMDB and HAM processes end-to-end; define and enforce CMDB data models and CI standards; ensure data quality through controls and audits; manage hardware and software asset lifecycles; align CMDB, SAM, and HAM with Incident, Change, and Release processes; track and report KPIs and compliance metrics; drive remediation for data quality and audit findings; collaborate with ServiceNow team on discovery and automation; conduct data certifications and physical inventory audits
Seniority
Senior, hands-on IC