Technical Lead (Voice AI)
Core
Own the architecture of the AI Voice Bot stack, including self-serve dashboards, call scheduling frameworks, and agent assist tools to scale automated customer support.
Role type
Senior IC Technical Lead (Voice AI)
Builds
Voice AI bots, agent assist tools, CX servicing dashboards, and call automation infrastructure.
Domain
Travel technology (OTA) + Voice AI
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Full-stack engineering, Voice AI systems design, queueing systems and retry mechanisms, Kubernetes/EKS deployment, internal tool development for non-engineers, system architecture ownership
Preferred skills
Experience with STT/TTS, LLMs, PostgreSQL, Redis, AWS, Docker, CI/CD
Technologies
Python, FastAPI/Flask, Voice AI, STT/TTS, LLMs, PostgreSQL, Redis, AWS, Docker, CI/CD, Kubernetes, EKS
Responsibilities
Own the architecture of the AI Voice Bot stack; Design and build a queue and retry framework for call scheduling; Drive daily voice call automation and monitoring; Architect and ship an end-to-end Servicing Insights Dashboard; Lead implementation of the Agent Assistive Bot on Freshchat; Own Echo's ACW automation and migrate consumers to EKS; Evaluate emerging voice AI technologies and translate research into tool improvements
Seniority
Senior, hands-on IC
