IT Support Specialist - Aspen Hospitality
Core
Provide end-user support, help desk activities, on-site problem resolution, and systems installation for hotel information systems and software applications.
Role type
IT Support Specialist
Builds
Maintains operational stability of hotel IT infrastructure and user access.
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Desktop and application support, hardware and software troubleshooting, Active Directory and Office365 administration, hospitality application knowledge (Infor HMS, Alice, Delphi, Sonifi), Wi-Fi and internet networking, security standards compliance, project support
Preferred skills
CompTIA A+ certification, college degree in Information Systems or technology, 1+ years in hotel operations, small project management
Technologies
Microsoft Windows, Exchange, Active Directory, Office365, Infor HMS, Alice, Delphi, Sonifi
Responsibilities
Perform desktop and application support across the hotel portfolio, identify and resolve hardware/software issues, onboard new users, maintain equipment and software inventories, support system outages and contingency operations, provide input on technology and outside support services
Seniority
Entry-level to Mid-level, hands-on IC