Barranquilla| Especialista en Atención al Cliente I RF
Core
Customer service representative managing cross-sell sales, technical support, and customer retention for a telecommunications campaign.
Role type
Customer Service Representative
Builds
Customer support and sales for telecom clients
Domain
Telecommunications
Deliverable
client delivery
Required skills
Verbal and written communication, Active listening, Problem-solving, CRM usage, Multitasking
Preferred skills
Empathy, Time management, Conflict resolution, Adaptability, Commitment to quality
Responsibilities
Answering customer phone calls, Maintaining quality and productivity metrics, Providing basic technical support, Handling renewals and refunds, Managing customer objections for retention, Transferring calls to appropriate departments
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