Staff Product Designer

San Mateo, CA, us💼 Full-time💰 $194,650–$194,650🗓 2026-07-02 → 2026-09-26

Core

Lead design vision and strategy for enterprise service software, driving user-centered design processes and AI-driven workflows to enhance productivity and autonomy.

Role type

Staff Product Designer (Strategy & Leadership)

Builds

Enterprise-grade service software solutions for customer experience (CX) and employee experience (EX)

Domain

Enterprise Software / Service Operations / AI

Deliverable

product features

Required skills

Product strategy, User research, Visual design, Interaction design, Facilitative leadership, AI fluency, Service Operations expertise

Preferred skills

Experience designing ITOM/Devops/Incident Management solutions

Technologies

AI tools, Prototyping tools, Wireframing tools

Responsibilities

Drive design vision and strategy with cross-functional teams, Run design thinking workshops, Mentor senior designers, Lead critique and design reviews, Drive user research and deliver outcomes, Craft high-fidelity visuals and compelling narratives

Seniority

Staff, hands-on IC with strategic leadership

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About Freshworks

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.