Senior Service Designer
Core
Design and deliver high-profile digital products and services for UK public sector and large corporate clients, ensuring compliance with GDS standards and Service Standard Assessments.
Role type
Senior Service Designer
Builds
End-to-end digital services and user experiences for public sector and private sector organizations
Domain
Public sector digital transformation / Service Design
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service blueprinting, user experience design, stakeholder management, agile delivery, GDS standards compliance, service standard assessments, design workshop facilitation, rapid prototyping, complex service analysis
Preferred skills
Experience in large-scale transformation projects, ability to navigate difficult discussions, defining vision and outcomes for programs
Technologies
GDS standards, digital prototyping tools
Responsibilities
Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end; Lead on design workshops and design sprints with the team, senior stakeholders and users; Rapidly design and test digital prototypes with users; Analyse user needs and business objectives in highly complex service areas; Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams
Seniority
Senior, hands-on IC
