Guest Service Ambassador
Core
Welcoming guests, anticipating needs, and resolving issues to ensure a personalized stay at a serviced apartment hotel.
Role type
Frontline guest service representative
Builds
Guest arrival/departure operations and loyalty program promotion
Domain
Hospitality / Serviced Apartments
Deliverable
client delivery
Required skills
proactive problem solving, knowledge of hotel facilities and local area, payment processing, promoting loyalty programs
Responsibilities
Welcome guests upon arrival, assist with guest problems and queries, inform guests about stay formalities and available services, contribute to departmental targets
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