Conseiller(ère) Commercial(e)
Core
Managing inbound/outbound call flows, processing orders, and providing technical product advice to B2B restaurant clients.
Role type
Sales Consultant (Call Center)
Builds
Order processing and client support for the Pro à Pro B2B food supply platform
Domain
Food & Beverage / B2B Supply Chain
Deliverable
product features
Required skills
telephone communication, order management, technical product knowledge, conflict resolution, data entry, customer relationship management, sales promotion execution
Preferred skills
dynamic attitude, rigor, positive communication, ability to work in pairs with field sales
Technologies
EDI, BCPE (Pre-established Order Form), fax, email
Responsibilities
Manage inbound/outbound call flows, process and validate orders, advise clients on product characteristics and promotions, handle stockouts and propose substitutes, update order documents, negotiate sales prices within guidelines, inform clients of delivery issues, maintain client trust and discover needs, report client feedback to relevant services, ensure food safety and hygiene compliance, prepare daily calls with field sales teams, manage client portfolio and non-visitable clients
Seniority
Entry-level to Junior, individual contributor