Regional Product Expert - Lane Sorting
Core
Regional Product Expert providing technical back-office support, troubleshooting, and training for TOMRA's lane-based sorting platform portfolio.
Role type
Senior Product Expert / Technical Support Lead
Builds
Sensor-based sorting, peeling, and integrated post-harvest solutions for the food industry
Domain
Industrial equipment / Food processing automation
Deliverable
client delivery
Required skills
Technical problem-solving, troubleshooting, remote service, customer escalation management, technical training delivery, knowledge base maintenance, cross-functional collaboration, data-driven insights, safety culture promotion
Preferred skills
ERP/CRM experience (specifically D365), industrial equipment service background
Technologies
Lane-based sorting platforms, D365 (preferred)
Responsibilities
Provide technical support and remote service for customers and Field Service Engineers; manage customer escalations; maintain internal knowledge bases and troubleshooting guides; plan and deliver technical training to service teams and partners; contribute to portfolio strategy with data-driven insights; support new product integration and field service readiness.
Seniority
Senior, hands-on IC with customer-facing responsibilities
