[Tan Phu,HCM] Customer Service (Hardline)
Core
Coordinate testing requests between customers and the lab, manage test applications, and distribute reports.
Role type
Customer Service Representative (Hardline)
Builds
Testing reports and customer service workflows
Domain
Laboratory testing / Quality assurance
Deliverable
dashboards & analysis
Required skills
Test application review, report distribution, customer relationship management, complaint handling, progress monitoring, requirement updating, sales coordination
Preferred skills
Textile or Chemistry background, English communication skills
Responsibilities
Review test applications and prepare worksheets, distribute testing reports to customers, establish and maintain customer relationships, handle customer complaints, monitor testing job progress, update client requirements, cooperate with sales and finalization staff
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