[Tan Phu,HCM] Customer Service (Softline)
Core
Monitor testing requests, coordinate between customers and labs, and distribute testing reports.
Role type
Customer Service Executive (Laboratory Operations)
Builds
Testing reports and client communication workflows
Domain
Life Sciences / Laboratory Testing
Deliverable
dashboards & analysis
Required skills
Review test applications, prepare worksheets, distribute reports, manage client relationships, handle complaints, monitor job progress, update client requirements
Preferred skills
Textile or Chemistry background, Chinese language proficiency
Technologies
Laboratory information systems (implied by worksheet/report management)
Responsibilities
Review test applications and prepare worksheets, Distribute testing reports to customers, Establish and maintain good relationships with customers, Deal with complaints regarding customer feedback, Monitor testing job and progress, Cooperate with sales and finalization staffs for job proceeding
Seniority
Mid-level (2+ years experience)