Chargé de clientèle H/F
Core
Managing front-line contacts with retail stores (PDVs) for IT equipment purchases, technical assistance, and project support (opening, expansion, relocation).
Role type
Customer Service Account Manager (IT Support)
Builds
IT equipment services and support for retail stores
Domain
Retail IT / Customer Support
Deliverable
client delivery
Required skills
call handling, complaint analysis, CRM management, multi-tasking, written communication, proactive follow-up
Preferred skills
IT project knowledge, satisfaction survey analysis, process improvement
Technologies
CRM
Responsibilities
Answer incoming calls and emails from retail stores; Qualify and route requests; Manage and update client dossiers in CRM; Handle complaints and resolution; Conduct operational follow-up on installations and requests; Relay client information to internal teams.
Seniority
Mid-level (3-5 years experience)
