Lead Data Analyst
Core
Lead a data-driven analytics function for operational teams (support, screening, identity verification) to drive capacity planning, forecasting, and process optimization.
Role type
Senior IC Lead Data Analyst (Operations)
Builds
Operational analytics models, forecasting pipelines, KPI frameworks, and strategic insights for the KYC/FinCrime function.
Domain
Fintech / Financial Services / Operations
Deliverable
production ML models | dashboards & analysis
Required skills
SQL (Snowflake), Python, R, statistical modeling, predictive modeling, time series analysis (ARIMA, Holt-Winters), data visualization (Looker, PowerBI, Tableau), capacity planning, forecasting, cost analysis, KPI definition
Preferred skills
WFM systems experience, Quality team collaboration, operational domain experience, storytelling with data
Technologies
Snowflake, SQL, Python, R, Looker, PowerBI, Tableau, ARIMA, Holt-Winters
Responsibilities
Build analytical models for strategic capacity planning and forecasting; own data pipelines for reliability; develop predictive models and cause-and-effect analysis; assess operational health and conduct cost analysis; track strategic initiative performance; implement operations KPI trees and target-setting frameworks; standardize processes across forecasting and scheduling.
Seniority
Senior, hands-on IC with leadership responsibilities
