ServiceNow & Systems Administrator
Core
Liaison between IT Service Desk and Infrastructure teams, providing advanced technical support, ServiceNow administration, and managing SharePoint/Teams services.
Role type
Senior IT System Administrator (ServiceNow & Infrastructure)
Builds
IT infrastructure solutions, ServiceNow workflows/automation, SharePoint/Teams governance
Domain
Enterprise IT Operations, Service Management (ITSM), Cloud/Endpoint Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow administration and development, SharePoint administration, Microsoft Teams administration, server and network management, storage systems management, PowerShell scripting, ITIL/ITSM framework knowledge, incident and service request management, user role and permission management
Preferred skills
Azure administration, Python scripting, ServiceNow Certified System Administrator, Microsoft Certified: Azure/SharePoint/Teams Administrator, Associate's degree in Computer Science or IT
Technologies
ServiceNow, SharePoint, Microsoft Teams, Intune, PowerShell, Python, Azure
Responsibilities
Troubleshoot and resolve complex technical issues escalated from the Service Desk, Administer and customize ServiceNow platform including workflows and integrations, Manage and maintain SharePoint sites and Teams services, Collaborate with engineering to design and maintain network, server, and storage systems, Implement and enforce governance policies for SharePoint and Teams, Monitor and maintain IT systems ensuring high availability
Seniority
Mid-to-Senior, hands-on IC