Incentives Coordinator
Core
Provide accurate, timely, and compliant operational support for incentive processes involving members and research participants, ensuring alignment with M3 standards and local regulations.
Role type
Incentives Coordinator (Operations & Payments)
Builds
Incentive payment operations for delegated entities and methods within the M3 Group
Domain
Healthcare market research and clinical development
Deliverable
client delivery
Required skills
Data validation, payment processing, system reconciliation, audit trail maintenance, process improvement, fraud prevention, stakeholder coordination, report generation, SLA management, tax statement preparation
Preferred skills
Experience in Operations, Finance, Payments, or Market Research; experience with operational system implementations (NetSuite, SAP, Sage, Power BI, QuickBooks); ability to automate tasks using AI tools or advanced Excel functions
Technologies
MR System, M3 Wallet, NetSuite, SAP, Sage, Power BI, QuickBooks, Microsoft Excel, Microsoft Word, Microsoft Outlook
Responsibilities
Process standard and non-standard incentive payments accurately; audit incentive projects to verify cost allocation accuracy; validate information and resolve failed or on-hold payments; monitor the Incentives inbox to meet 24-hour response SLA; prepare and issue incentive statements for tax or reporting purposes; track studies with special incentive arrangements (e.g., invoice payments, payroll); perform periodic internal control checks; monitor KPIs like payment turnaround times and error rates.
Seniority
Individual Contributor, operational support level
