Collections Operations Specialist
Core
Contact DQ customers via SMS, email, and outbound calls to collect payments on past-due accounts and negotiate resolutions.
Role type
Collections Operations Specialist
Builds
Recovered payments for clients
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
outbound calling, SMS communication, email communication, payment negotiation, data collection, Zendesk, Asana, Google Drive, English fluency, time management, CRM usage, basic PC keyboarding, Microsoft Office
Preferred skills
mortgage experience, credit card experience, financial services industry experience, customer service experience, systematic problem solving, technical troubleshooting
Technologies
Zendesk, Asana, Google Drive, Outlook, Word, Excel
Responsibilities
Answer inbound and outbound calls to provide customer service, collect payments on past-due accounts, contact customers daily via multiple channels, negotiate with customers to secure payments, collect data on reasons for default, interpret data and conduct research for specific tasks
Seniority
Individual Contributor, 2-3 years experience