Automation Support Engineer
Core
L1 support engineer for RPA bots and Power Platform solutions, monitoring health, triaging incidents, and performing basic troubleshooting to ensure seamless automation operations.
Role type
L1 Automation Support Engineer
Builds
Global automation operations for WPP's Enterprise Technology, Automation & AI department
Domain
Marketing Technology / Robotic Process Automation (RPA)
Deliverable
client delivery
Required skills
RPA concepts and tools, Microsoft Power Platform (Power Automate), SQL querying, incident management tools, monitoring dashboards, IT infrastructure basics
Preferred skills
UiPath, Microsoft Power Platform Developer Associate certification
Technologies
UiPath, Power Automate Desktop, Power Platform, ServiceNow, Jira Service Management, SQL
Responsibilities
Monitor health and performance of RPA bots and Power Automate flows, log incidents with details and context, perform initial diagnostics and basic troubleshooting, escalate complex issues to L2/L3 teams, provide updates to end-users, execute pre-defined SQL queries, assist in updating support documentation, support testing phases for updates and patches, gather data for performance metrics
Seniority
Entry-level, 2+ years IT support experience