Lead Partner Onboarding French Africa
Core
Own the full partner activation funnel and manage a 3rd-party provider team to ensure new restaurant partners on Glovo have live menus, trained teams, and optimal performance across Morocco, Tunisia, and Ivory Coast.
Role type
Lead Partner Onboarding Manager (Operations)
Builds
Restaurant partner onboarding operations and content quality workflows for Glovo delivery platform
Domain
Food delivery technology / Marketplace operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Operations management, 3rd-party provider management, French (fluent), Darija (fluent), English (fluent), Data-driven KPI tracking, Salesforce proficiency, Budget management, Process improvement, Stakeholder management
Preferred skills
Jira Service Desk, Playvox, Toky, Marketplace operations experience, AI tool integration
Technologies
Salesforce, Jira, Admin tools, AI tools
Responsibilities
Own the partner activation funnel from sales handover to training; Manage day-to-day capacity and performance of a 3rd-party content provider team; Track and report on Content Operations KPIs including activation speed and quality; Identify and implement scalable process improvements; Lead the integration of AI tools into operational workflows; Act as the main point of contact between local Commercial teams and the content provider.
Seniority
Senior, hands-on IC with team leadership
