Senior/Expert Technical Account Manager (all genders)
Core
Strategic and technical partner for a portfolio of 5-10 enterprise e-commerce SaaS customers, ensuring long-term success by aligning customer goals with the SCAYLE platform roadmap.
Role type
Senior Technical Account Manager (TAM)
Builds
Enterprise e-commerce solutions using SCAYLE's composable-commerce platform
Domain
Enterprise E-Commerce, SaaS, Composable Commerce
Deliverable
client delivery
Required skills
Enterprise e-commerce expertise, technical account management, composable-commerce architecture, API integration (REST, GraphQL, Webhooks), solution engineering, stakeholder management, QBR leadership, platform health monitoring
Preferred skills
E-commerce platform migrations, pre-sales/post-sales consulting, familiarity with Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud, Shopify Plus, international e-commerce compliance
Technologies
SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud, Shopify Plus, REST, GraphQL, Webhooks, OMS, PIM, CMS, ERP
Responsibilities
Act as a trusted advisor for platform usage and architecture decisions, translate customer requirements into feature requests, coordinate technical escalations, lead QBRs and integration reviews, monitor platform stability and KPIs
Seniority
Senior, hands-on IC
