Banking & Retail Customer Service positions.
Core
Answer inbound calls and emails to provide customer service for banking and retail consumers, handling inquiries, payments, and account maintenance.
Role type
Customer Service Associate
Builds
Customer support interactions for banking and retail products
Domain
Banking and Retail
Deliverable
client delivery
Required skills
inbound call handling, email support, payment processing, account maintenance, issue escalation, CRM application usage, data entry, multitasking, basic PC keyboarding, Microsoft Office proficiency, troubleshooting technical issues
Preferred skills
customer service experience, systematic problem solving, business judgment, time management, typing speed over 30 WPM
Responsibilities
Answer calls and respond to emails, identify and solve customer challenges, research required information, enter and update customer information, process reservations, route calls to appropriate resources
Seniority
Entry-level