Customer Onboarding Solution Lead
Core
Design and optimize compliant end-to-end customer onboarding flows across regulated markets, balancing risk control with customer experience.
Role type
Senior IC Customer Onboarding Solution Lead
Builds
End-to-end onboarding journeys, verification logic, and activation flows for gaming platforms
Domain
Regulated gaming industry, risk management, compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Customer onboarding and KYC flow design, configurable back-office platforms (IMS), third-party verification provider management, risk-based onboarding principles, regulatory requirement translation, analytical thinking for system logic and data flows, complex rule-based system operation
Preferred skills
Cross-functional partnership, stakeholder communication, ownership in regulated settings, structured problem solving
Technologies
IMS, third-party verification providers
Responsibilities
Own and optimize onboarding logic and flows across internal and external platforms, manage third-party onboarding providers, translate regulatory requirements into practical solutions, assess impact of changes on conversion and fraud risk, communicate onboarding logic to Risk, Compliance, Product, R&D, and Operations teams
Seniority
Senior, hands-on IC