UC Identity Engineer
Core
L2 support engineer for Microsoft hybrid infrastructure and cloud environments, managing incidents, changes, and identity access.
Role type
L2 Support Engineer (Microsoft Infrastructure & Cloud)
Builds
Production support for Microsoft 365, Azure AD, and hybrid on-prem/cloud environments
Domain
IT Services, Microsoft Cloud & On-Premise Infrastructure
Deliverable
client delivery
Required skills
Active Directory, Group Policy Objects (GPO), Azure Active Directory (Entra ID), Azure AD Connect, Azure MFA, Microsoft 365 / Office 365, Exchange Server, SharePoint Online, Microsoft Teams, PowerShell, Identity and Access Management
Preferred skills
Microsoft certifications
Technologies
Active Directory, Azure, Microsoft 365, Exchange Server, SharePoint Online, Microsoft Teams, Entra ID
Responsibilities
Provide L2 technical support for incidents, problems, and critical changes; Pilot Change Management activities including validation and approval; Perform technical audits and formulate recommendations; Manage major incidents to restore services within SLAs; Participate in Proof of Concept (POC) and technical demonstrations.
Seniority
Junior to Mid-level (1-3 years experience)
