Transcon Agent
Core
Manage freight process flow, data entry, tracking, billing, and delivery clearance for international shipments.
Role type
Logistics operations agent
Builds
Freight shipments and operational reports
Domain
International logistics and supply chain
Deliverable
product features
Required skills
Data entry, tracking and reporting, client and vendor billing, network communications, compliance adherence, customer service, supplier relationship management, KPI monitoring, internal procedure maintenance
Preferred skills
Ocean documentation knowledge, hazardous materials handling, proactive organization
Technologies
Excel, Word
Responsibilities
Ensure smooth and timely freight process flow, ensure accurate and timely data entry, track and trace files, handle client and vendor billing, ensure delivery and clearance, interact with customers to meet service standards, maintain supplier relationships, meet compliance standards, respond to communications, meet KPI standards, understand customer procedures and maintain internal SOPs
Seniority
Entry-level to Junior