Quality Deviation Specialist
Core
Analyze reported quality deviations and order discrepancies to resolve issues, calculate related costs, and support financial settlements within IKEA's global supply chain.
Role type
Quality Deviation Specialist (Supply Chain Operations)
Builds
Resolution of quality deviation cases and financial settlements for supply chain partners
Domain
Retail supply chain / Quality management
Deliverable
client delivery
Required skills
Root cause analysis, stakeholder coordination, trend identification, cost calculation, case management, quality mindset
Preferred skills
Experience in quality, deviations, claims, or customer-facing operations
Responsibilities
Analyze reported quality deviations and order discrepancies; Secure documentation and validate deviation cases for root cause analysis; Coordinate dialogue between involved stakeholders to resolve cases; Manage deviation cases from opening to closure; Identify trends and recurring issues and initiate investigations; Calculate deviation-related costs and support financial settlements
Seniority
Individual Contributor