Front-End Support Lead
Core
Lead support and maintenance for automobile dealer websites on the dealer eProcess platform.
Role type
Lead – Web Support & Front-End Operations
Builds
Dealer eProcess platform website support services
Domain
Automotive / Web Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
HTML, CSS, WordPress, CMS platforms, Python (scripting/automation), ticketing/workflow management tools (HubSpot, Jira, Zendesk, ServiceNow), production support, high-volume website operations
Preferred skills
team leadership, stakeholder management, coordination
Technologies
HubSpot, Jira, Zendesk, ServiceNow, WordPress
Responsibilities
manage support team, manage ticket operations, drive SLA adherence, coordinate with stakeholders, ensure smooth delivery of website support services
Seniority
Lead, hands-on IC