Robotics Field Engineer - MEX
Core
On-site and remote technical support, diagnosis, repair, and maintenance of robotic systems to ensure optimal performance and reliability.
Role type
Field Robotics Engineer
Builds
Robotic systems uptime and operational reliability
Domain
Industrial Robotics / Automation
Deliverable
physical/clinical work
Required skills
robot programming, troubleshooting, electrical systems knowledge, mechanical systems knowledge, control systems knowledge, technical documentation interpretation
Preferred skills
customer interaction, CRM documentation, knowledge sharing
Responsibilities
Provide on-site repair, troubleshooting, maintenance, and programming support; Diagnose robotic systems and resolve issues; Restore system operation; Provide remote technical support via phone and email; Manage customer hotline requests; Guide customers through troubleshooting and resolution remotely; Document activities in CRM; Provide detailed service reports; Track system performance and issues; Coordinate with service management and teams; Provide feedback for continuous improvement
Seniority
Mid-level, hands-on IC