Dispute Analyst - X Payments
Core
Investigate and resolve customer disputes across P2P, debit/credit card, and ACH channels to ensure compliance and minimize business risk.
Role type
Dispute Analyst
Builds
Timely, fair dispute resolutions for customers while adhering to regulatory standards
Domain
Payments / Financial Services / Regulatory Compliance
Deliverable
client delivery
Required skills
Investigative analysis, Regulatory compliance knowledge, Case documentation, Deadline management, Cross-functional collaboration, Trend identification
Preferred skills
Chargeback rights validation, Audit support, Process improvement insights
Technologies
Dispute systems, Case management platforms, CRM tools
Responsibilities
Investigate incoming customer disputes across P2P, debit/credit card, and ACH transactions; Validate chargeback rights and ensure required documentation is complete; Manage and track the issuance of provisional credits; Maintain accurate and detailed case documentation for audit readiness; Collaborate with internal teams to resolve gaps and escalate high-risk cases; Respond to representments and final decisions from processors; Monitor dispute aging and ensure deadlines are met; Communicate resolution outcomes to customers; Identify dispute trends and provide insights to leadership; Support audits, reporting, and quality assurance reviews