Business Analyst
Core
Translate business and platform requirements into functional specifications for an AI-powered conversational platform, acting as a bridge between business, product, and engineering teams.
Role type
Business Analyst (AI/Conversational Platform)
Builds
AI-powered conversational platform with Python-based backend microservices, real-time voice technologies, and low-code workflow configurations
Domain
Artificial Intelligence, Conversational AI, Cloud Infrastructure (AWS)
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Requirements gathering and documentation, Functional specification creation, Low-code/no-code platform configuration, RBAC model design, Compliance framework understanding, Workflow orchestration, Sprint planning and backlog grooming
Preferred skills
AI/LLM or conversational voice platform experience, Contact center/IVR/telephony documentation, SaaS platform support workflows, Runbook creation
Technologies
Python, AWS, Low-code platforms
Responsibilities
Gather and document business and platform requirements from stakeholders, Support workflow orchestration and low-code platform configurations, Assist in documenting and maintaining RBAC models and decision layer logic, Contribute to Knowledge Asset delivery including runbooks and UAT test cases, Participate in sprint planning, backlog grooming, and governance meetings, Prepare and maintain documentation including requirements, workflows, policies, and post-implementation reviews
