ITM LAI MONTSOULT - Responsable Service point de ventes H/F
Core
Manage the sales service point for retail stores, acting as the primary liaison between stores, the supply chain, and internal services to ensure timely commercial support and order processing.
Role type
Sales Service Point Manager
Builds
Operational support and order fulfillment for retail stores
Domain
Retail logistics and supply chain
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Data analysis, billing dispute management, order processing, team leadership, stakeholder communication, logistics coordination
Preferred skills
Customer service orientation, proactive problem solving, diplomatic negotiation
Technologies
Computer tools for data management
Responsibilities
Ensure timely telephone reception, information, and commercial assistance for sales points; Analyze and respond to store requests regarding orders and billing disputes; Coordinate delivery questions with the transport service; Integrate, support, and motivate a team of 5 employees (sales service staff, administrative agents, and supply correspondents)
Seniority
Mid-level manager