Gestor del conocimiento KCS
Core
Design and maintain multilingual technical knowledge bases for a hybrid banking project, integrating AI/ML for content classification and chatbot training.
Role type
Knowledge Management Manager (KCS)
Builds
Knowledge bases, taxonomies, metadata structures, and AI-integrated knowledge solutions for banking clients.
Domain
Banking / IT Service Management / Knowledge Engineering
Deliverable
production ML models | product features
Required skills
KCS v6 methodology, ITIL v4, ServiceNow Knowledge Management, SharePoint Online, multilingual content creation, taxonomy design, performance metrics analysis, AI/ML integration
Preferred skills
Experience in technical environments, advanced configuration of knowledge tools
Technologies
ServiceNow, SharePoint Online, AI/ML frameworks
Responsibilities
Design and maintain multilingual knowledge bases; define taxonomies and metadata; configure and administer knowledge management tools; interpret knowledge performance metrics; integrate knowledge management with AI/ML solutions
Seniority
Manager, hands-on IC
