Téléconseiller / Téléconseillère
Core
Conducting outbound surveys, invoice data entry, and managing delegated standards for a Customer Relations Center.
Role type
Customer service agent (outbound)
Builds
Customer surveys and invoice data records
Domain
Customer relations / Administrative support
Deliverable
dashboards & analysis
Required skills
Outbound calling, data entry, Microsoft Office (Excel, Outlook), written and oral communication, teamwork, result analysis
Responsibilities
Making outbound survey calls, entering invoice data, updating customer call information in a dedicated database, adhering to collective operating procedures
Seniority
Entry-level
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