Senior Data Analyst
Core
Partner with operational teams to drive data-driven decisions for scaling and optimizing customer support, fraud screening, and identity verification operations.
Role type
Senior IC data analyst (operations analytics)
Builds
Operational analytics models, forecasting pipelines, and KPI frameworks for capacity planning and process optimization.
Domain
Fintech / Operations Analytics
Deliverable
production ML models | dashboards & analysis
Required skills
SQL, Python, R, statistical modeling, forecasting, data visualization, capacity planning, predictive analytics
Preferred skills
WFM systems, time series analysis (ARIMA, Holt-Winters), operational domain experience
Technologies
Snowflake, Looker, PowerBI, Tableau
Responsibilities
Build analytical models for strategic capacity planning and forecasting; own data pipelines for reliability; develop predictive models and cause-and-effect analysis; assess operational health of KYC/FinCrime functions; track performance of strategic initiatives; implement operations KPI trees and target-setting frameworks; standardize processes across forecasting and real-time operations.
Seniority
Senior, hands-on IC
