Service Center Agent (m/w/d)
Core
Handling customer inquiries via phone, email, and ticketing systems; monitoring technical issues; processing complaints and internal orders.
Role type
Customer Service Agent
Builds
Customer support and internal service operations for BayWa Group
Domain
Retail/Industrial services
Deliverable
client delivery
Required skills
PC proficiency, German language (verbal and written), customer service orientation, independent work
Preferred skills
Team collaboration, flexible availability
Responsibilities
Answering customer calls and emails, monitoring technical faults, processing complaints, managing internal orders, maintaining employee data
Seniority
Entry-level
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