ERP & Business Applications Support Engineer (Microsoft Dynamics / Triskell)
Core
Provide Level 1, 2, and 3 support for Microsoft Dynamics 365 F&O and later Triskell, ensuring system stability and resolving critical incidents.
Role type
Senior IC ERP & Business Applications Support Engineer
Builds
Stable ERP operations and optimized business processes for finance and portfolio management teams
Domain
Enterprise Resource Planning (ERP) / Microsoft Dynamics 365 Finance & Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Level 3/4 ERP support (L1-L3), complex incident diagnosis, root cause analysis, system configuration, API integration experience, business process translation
Preferred skills
Triskell platform knowledge, patch management, continuous improvement methodologies
Technologies
Microsoft Dynamics 365 F&O, Triskell, APIs
Responsibilities
Diagnose and resolve critical ERP incidents, perform root cause analysis for recurring issues, manage system upgrades and patching, support business users and stakeholders, enhance operational documentation
Seniority
Mid-Senior, hands-on IC