SO_Service Delivery Manager-Platform
Core
Overseeing the delivery, operation, and continuous improvement of hybrid infrastructure services (Cloud and On-Premises) to ensure reliability, scalability, and cost-effectiveness.
Role type
Senior Infrastructure Service Delivery Manager
Builds
Reliable, scalable, and cost-effective infrastructure services across Cloud and On-Premises environments
Domain
IT Infrastructure / Cloud Operations
Deliverable
infrastructure
Required skills
Hybrid infrastructure management, ITIL processes, Cloud platform management, Vendor relationship management, Incident and problem management, Capacity planning, Service level agreement (SLA) management
Preferred skills
AWS, Azure, GCP certifications, PMP, Prince2
Technologies
AWS, Azure, GCP, Virtualization, Networking, Databases
Responsibilities
Lead end-to-end delivery and management of infrastructure services across Cloud and On-Premises environments; Manage infrastructure operations teams and service providers to ensure high availability and SLA compliance; Serve as the primary point of contact for stakeholders regarding service performance and escalations; Drive continuous service improvement initiatives focused on reliability and automation; Oversee infrastructure lifecycle management including capacity planning and technology modernization; Lead incident, problem, change, and release management processes; Coordinate disaster recovery planning and business continuity testing; Manage vendor relationships and contracts for service quality and cost optimization.
Seniority
Senior, hands-on IC with leadership responsibilities
